One-stop solution unifying customer experience
Provide flexibility to interact with the customer central team via any channel of the customer's choice (voice, chat, email, SMS, web to case, portals).
Supervisors can enable agents to help customers on complex issues using the “whisper” option.
Language AI and sentiment analysis powers dynamic scripts with recommendations and document AI integration to digitize manual data points seamlessly.
Generate data via Customer Experience Cloud or any other application can be aggregated in a data lake and relayed to downstream or upstream systems.
Integrated CRM and channels with access to call history, notes, contact information and status based on caller ID.
Document AI integrated with portal workflows to integrate manual, paper-driven processes into a seamless customer experience.
Built-in productivity tools include knowledge base recommendations, agent time management, workforce billing and dashboards to track KPIs and service level agreements.
Real-time transcription of voicemails with case categorization.
Support for both voice and text, utilizing AI auto-recognition.