Extracted Data

• Content Data: Information and data extracted from uploaded documents, audio, and video files on our platform, including (but not limited to) text, metadata, images, and audio transcriptions.
• Metadata: Information about the documents, such as file type, size, and creation date.

Personal Information

• Contact Information: Name, email address, phone number, and other contact details provided by users during account creation, customer service interactions, or communications.
• Account Information: Usernames, passwords, and other authentication details used to access our platform.

Marketing and Communication Data

• Subscription Data: Information collected when users subscribe to newsletters, participate in surveys, or engage with promotional content.
• Communication Data: Records of communications between users and our customer support or sales teams, including emails, chat messages, and call recordings.

Technical Data

• Device Information: Information collected when users subscribe to newsletters, participate in surveys, or engage with promotional content.
• Log Data: Details of usage patterns and interactions with our platform, including IP addresses, login dates and times, page views, and the actions taken on our platform.
• Location Data: Geolocation information based on IP address or mobile device GPS data, where enabled.

Cookies and Similar Technologies

• Essential Cookies: Necessary for the basic functioning of our platform, such as authentication and security.
• Functional Cookies: Enhance user experience by remembering user preferences and settings.
• Analytics and Performance Cookies: Collect information about how users interact with our platform, such as pages visited, time spent on the site, and error messages received. This helps us understand and improve our services.
• Advertising and Tracking Cookies: Used to deliver relevant advertisements to users and track the effectiveness of marketing campaigns.

Third-Party Information

• Data from Partners and Integrations: Information provided by third-party partners and integrations that interact with our platform, including customer relationship management systems, marketing tools, and other software.

To Provide and Improve Our Services

• Service Delivery: Using extracted content data, technical data, and personal information to deliver and manage the AI-driven automation services you request.
• Service Optimization: Analyzing usage patterns and feedback to identify and implement improvements to our platform’s functionality, efficiency, and user experience.
• Feature Development: Leveraging insights from collected data to design and develop new features, enhancements, and capabilities for our platform.

To Increase Product Efficiency

• Performance Monitoring: Using technical data and performance cookies to monitor and analyze the performance of our platform, identify and address technical issues, and optimize overall system reliability.
• Error Handling: Investigating and resolving any errors or issues reported through log data and user feedback to ensure a seamless user experience.

To Provide Support and Customer Service

• Customer Support: Utilizing personal information and communication data to respond to support requests, troubleshoot issues, and provide assistance related to our services.
• Account Management: Managing user accounts, including account creation, authentication, and maintenance, using account information and contact details.

To Respond to Product-Related Queries

• Communication: Using contact information to respond to inquiries, provide updates about our services, and address any questions or concerns you may have.
• Location Data: Geolocation information based on IP address or mobile device GPS data, where enabled.

To Train Our AI Models

• Model Training: Utilizing extracted data and other relevant information to train and refine our AI models, enhancing their accuracy, efficiency, and ability to classify, extract, and visualize content effectively.
• Algorithm Improvement: Analyzing data to improve the performance and capabilities of our machine learning algorithms, ensuring that our models adapt and respond to evolving content and user needs

To Communicate with Customers

• Marketing Communications: Using marketing and communication data to send newsletters, promotional offers, and updates about new features or services, provided you have consented to receive such communications.
• Product Updates: Informing you about important changes to our platform, policy updates, and other significant information that may affect your use of our services.

To Ensure Compliance and Legal Obligations

• Regulatory Compliance: Using personal information and other data to comply with applicable legal, regulatory, and contractual obligations, including those related to data protection and privacy.
• Legal Requests: Responding to legal requests, such as subpoenas or court orders, and cooperating with law enforcement or regulatory authorities as required by law.

To Enhance User Experience

• Customization: Personalizing your experience on our platform by remembering your preferences, settings, and past interactions
• User Analytics: Analyzing user interactions and behavior to enhance user engagement and provide a more relevant and customized experience.

Professional Advisors

• Lawyers: We may disclose information to legal counsel to obtain legal advice, manage legal disputes, or comply with legal obligations.
• Auditors: Information may be shared with auditors to conduct audits and ensure compliance with financial and regulatory standards.
• Bankers and Accountants: Financial institutions and accounting professionals may receive information necessary for financial management, transaction processing, and compliance with financial regulations.

Service Providers

• Recruiting: We may share information with recruiting agencies to assist in the hiring process and manage recruitment activities.
• Customer Support: Third-party customer support providers may access information to handle customer service inquiries, support requests, and issue resolution.
• Marketing: Information may be shared with marketing agencies to manage promotional campaigns, analyze marketing effectiveness, and execute advertising strategies.
• Sales: Sales and CRM platforms may receive information to manage customer relationships, track sales activities, and improve sales processes.

We ensure that service providers are contractually obligated to handle your information in accordance with our privacy practices and only use it for the specific purposes for which it was disclosed.

Government or Law Enforcement Agencies

• Legal Requirements: We may disclose information to government agencies, law enforcement, or regulatory authorities as required by law, such as in response to a subpoena, court order, or legal process.
• Protecting Rights and Safety: Information may be shared to protect our rights, privacy, safety, or property, or that of our users or the public, including in the event of a merger, acquisition, or similar transaction.

Business Transfers

• Algorithm Improvement: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Third-Party Integrations

• Partners and Integrations: We may share information with third-party partners and integration providers that interact with our platform, such as CRM systems, analytics tools, or other business applications. These parties are required to comply with our privacy standards and use the information solely for the intended purposes.

Aggregate and Anonymized Data

• Research and Analysis: We may use aggregated or anonymized data for research, analysis, and reporting purposes. This data is not identifiable and cannot be used to trace back to individual users.

Data Storage

• Cloud Storage: We use secure cloud-based storage solutions to store your data. This allows us to manage and scale our storage needs while ensuring reliable access and protection.
• Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. When data is no longer needed, it is securely deleted or anonymized.

Data Security

• Security Measures: We implement a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure access controls, and regular security assessments.
• Access Controls: Access to personal data is restricted to authorized personnel who need it for their roles. We maintain strict access control policies and regularly review permissions to ensure that only necessary personnel have access to sensitive information.
• Incident Response: We have procedures in place to detect, respond to, and mitigate any data breaches or security incidents. In the event of a data breach, we will notify affected users and take steps to address the issue in accordance with applicable laws and regulations.

Access

• Request Access: You have the right to request access to the personal data we hold about you. This allows you to review and obtain a copy of your data.

Correction

• Update Information: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.

Deletion

• Request Deletion: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).

Portability

• Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transfer this data to another organization if technically feasible.

FedRAMP Compliance

• Overview: As a provider of a platform that may be used by federal agencies, we comply with the Federal Risk and Authorization Management Program (FedRAMP) requirements to ensure that our cloud services meet stringent security and risk management standards.

HIPAA Compliance

• Overview: If our services involve handling protected health information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations to ensure the privacy and security of health-related data.

Superseding Terms

• Priority of Agreements: In the event of any conflict between this Privacy Policy and the terms of any specific agreement you have with us (such as a service contract, end-user license agreement, or data processing agreement), the terms of the specific agreement will take precedence. This Privacy Policy will be subordinate to any specific terms that govern the use of our services, including but not limited to data protection and confidentiality provisions.

Custom Terms

• Individual Arrangements: Any custom terms agreed upon between you and our organization that specifically address data handling, privacy, or related matters will override the general provisions of this Privacy Policy.

Policy Updates

• Revisions: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

Notification

• User Notification: We will notify you of significant changes to the Privacy Policy through email or other communication channels, where appropriate.