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Public Sector

The public sector runs on efficiency, transparency, and service to citizens. mavQ empowers government agencies and public institutions with intelligent automation that streamlines application management, document processing, and regulatory compliance. With AI-powered data handling, low-code workflow design, and seamless integrations across legacy systems, agencies can reduce administrative burden, eliminate delays, and deliver faster, more responsive public services that build citizen trust.

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Built onTrust & Expertise

Across the public sector, our automation solutions help governments modernize outdated systems, reduce manual paperwork, and enhance citizen-facing services. Departments now operate with greater speed, transparency, and accountability, delivering measurable results that build public trust.

80%
Drastic Time Reduction

The new AI-powered chatbot delivered >80% reduction in processing time compared to the previous static system.

12M
Serving 12M Voters

The integrated system was designed to provide end-to-end service and scale to meet the needs of 12 Million Voters across the state of Georgia.

30K
Empowering Providers

Empowered 30,000 Child Care Program providers in Georgia with instant access to accurate information, revolutionizing program support.

Scholarship Application Processing

An intelligent scholarship management workflow that automates application review, reduces manual verification, and accelerates award disbursements.

  • Smart Document Capture: Automatically extract GPA, income, and residency details from transcripts, FAFSA reports, and ID proofs.
  • Automated Eligibility Validation: Real-time rule checks for GPA ≥ 3.0, income within program cap, and in-state residency.
  • Intelligent Case Routing: Instantly approve eligible applications, flag borderline cases for manual review, and auto-reject ineligible submissions.
  • Seamless Disbursement: Approved cases pushed to state treasury integration for payment.
  • Appeals & Renewals: Separate sub-flow attached to the original case ID for reprocessing.
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Citizen Grievance Redressal

A unified, automated grievance handling system that enables faster response, transparency, and accountability across departments.

  • Automated Case Intake: Citizens submit grievances via web, mobile, or kiosk instantly classified by issue type and department.
  • Document Intelligence: Extract and validate details from utility bills, property proofs, and photo evidence for accurate case routing.
  • Smart Validation & Routing: Verify citizen identity, jurisdiction, and route cases to the right department with SLA timers.
  • Task Automation: Auto-assign tasks to officers, track resolution progress, and escalate overdue cases automatically.
  • Transparency & Feedback: Citizens track live status and submit feedback through the portal, ensuring continuous service improvement.
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Utility Subsidy Claim Reconciliation

An automated claim verification and reconciliation system ensuring accurate, transparent, and fraud-free subsidy disbursements.

  • Automated Data Extraction: Capture meter readings, billed units, and income details from bills and supporting proofs.
  • Eligibility Validation Engine: Instantly verify unit consumption, income threshold, and residency criteria against subsidy rules.
  • Smart Reconciliation: Cross-check claims with utility billing systems to detect duplicates, anomalies, or fraudulent requests.
  • Dynamic Case Routing: Route valid claims for disbursement and flag exceptions for manual review or escalation.
  • Comprehensive Audit & Reporting: Track approval rates, total disbursements, and fraud detections through real-time dashboards.
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Risk & Fraud Detection

A modern, intelligent loan application process that reduces approval time from days to minutes while ensuring compliance and a seamless customer experience.

  • Massive Document Volume: Processes nearly 2 million vital record documents annually. Manual review and data entry caused a 6+ month backlog.
  • Multiple Document Formats: Many different formats of similar-looking forms. Difficult for staff to standardize data entry across inconsistent inputs.
  • Complex State-Specific Coding Rules: Required deep domain knowledge to apply correctly. High risk of human error in applying nuanced codes.
  • Resource Constraints: Budget cuts prevented hiring new staff. Existing staff were already overburdened with manual reviews.

Real-Time Dashboards & Analytics

A modern, intelligent loan application process that reduces approval time from days to minutes while ensuring compliance and a seamless customer experience.

  • Massive Document Volume: Processes nearly 2 million vital record documents annually. Manual review and data entry caused a 6+ month backlog.
  • Multiple Document Formats: Many different formats of similar-looking forms. Difficult for staff to standardize data entry across inconsistent inputs.
  • Complex State-Specific Coding Rules: Required deep domain knowledge to apply correctly. High risk of human error in applying nuanced codes.
  • Resource Constraints: Budget cuts prevented hiring new staff. Existing staff were already overburdened with manual reviews.
"You do several things better in the product world, but in the customer world, you do everything better"

— Josh Soffe, ITS Director, TFS

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Powering Transformation Across Borders

mavQ empowers organizations across continents to modernize operations, enhance compliance, and lead with intelligence.

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