Summary
Secretary of State and other Public Sector Agencies are often responsible for housing public record documents such as business registration forms and produce these documents to the public when requested. Legacy documents, sometimes decades old, are difficult to find and produce. mavQ intelliSuite automates the digitization of these documents and provides a search portal for citizens or staff to easily find and produce public records.
Challenges
- Record Requests: When citizens request documents, SOS staff is required to produce. Oftentimes the document is decades old and might take over 16 hours of staff time to find.
- Document Intake: New business registrations forms, renewals and amendments are generated every day. These new documents need to be searchable moving forward, as they are public records.
- Customer friendly search: Legacy search engines and databases are often difficult to use with dozens of filters. This makes it challenging to expose the search to customers directly through portals.
Outcome
Customers who implement intelliSuite have reduced document request SLA times from 8+ hours to under 30 minutes. They are able to process new registration documents 66% faster. intelliSuite semantic search capabilities provides a user-friendly search interface to both help internal staff and also expose the search directly to customers, reducing document requests.
intelliSuite cuts document request SLA times from 8+ hours to under 30 minutes.
Agencies process new registration documents 66% faster, improving turnaround times.
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